bdbk's Privacy Policy

Last Updated: January 2026

This privacy policy applies to all users of the bdbk platform. When you use the bdbk website, open an account, or use any of our services, you are considered to have agreed to the terms of this policy. We place the highest importance on your privacy and are committed to protecting your information.

Every point in this policy is presented in clear, easy-to-understand language so you can easily see how your information is being handled. If you have any questions, please contact our support team.

1 Information We Collect

We collect certain information when you create an account and use services on bdbk. This information falls into two main categories — what you provide directly and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Website browsing activity and page visit information
• Login date and time
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification service providers. This information is used solely for account security and fraud prevention.

2 Purpose of Data Use

Collected information is used only for specific and legitimate purposes. bdbk never uses your information for unrelated activities.

• Creating accounts and verifying identity
• Processing deposit and withdrawal transactions
• Preventing those under 21 from using the platform
• Ensuring responsible gaming and providing self-exclusion options
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Managing bonuses and promotions where applicable
• Improving platform performance and enhancing user experience
• Sending security-related notifications and important updates
• Sending promotional and informational emails with your consent

3 Cookies and Tracking Technologies

bdbk uses cookies to keep the website running smoothly and to improve your browsing experience. Cookies are small data files stored in your browser.

3.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (such as language).
• Analytics Cookies: Used to analyze site traffic to understand which pages are used most.
• Security Cookies: Help detect fraud and unauthorized access.

3.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Sharing Information with Third Parties

bdbk never sells your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

• Payment Processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services.
• Identity Verification Services: To complete the KYC process.
• Technology Service Providers: To ensure server hosting and cybersecurity.
• Analytics Services: To monitor platform performance.

All these partners operate under strict confidentiality agreements and are not permitted to use the information beyond the stated purpose.

4.2 Legal Obligations

We will be required to disclose information where required by Bangladeshi law or a lawful order from a regulatory authority.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activities.

5 Our Security Measures

bdbk has adopted industry-standard technical and organizational measures to keep your information secure.

• SSL Encryption: All data transmitted on our website is secured using SSL/TLS encryption technology.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorized personnel are able to access your information.
• Security Monitoring: System security is regularly tested and monitored.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.
• Limited Data Retention: Information is not stored beyond the time it is needed.

6 Data Retention Period

We retain your information only for as long as necessary.

• Information for active accounts is retained for the duration the account remains active.
• Financial transaction records are kept for a set period to meet legal and regulatory requirements.
• Some information may be retained after account closure due to legal obligations.
• Marketing-related information is deleted as soon as you withdraw your consent.
• Unnecessary information is securely deleted once its specific purpose has been fulfilled.

7 Your Rights

Every bdbk user holds the following rights regarding their own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. This information can be requested through your account settings or via the support team.

7.2 Right to Correct Information

If any information we hold about you is incorrect, you can request a correction. This can be done through your account profile or by notifying the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal and financial obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. This request can be made at any time by emailing the support team.

7.5 Right to Withdraw Consent

You may withdraw your consent at any time for any data processing carried out on the basis of your consent. Withdrawal of consent does not affect processing that took place before the withdrawal.

8 Protection of Minors' Information

bdbk provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

• An age verification process is followed at the time of registration.
• If it becomes known that a user is under 21, their account will be closed immediately and any collected information will be deleted.
• If a parent or guardian believes their child is using the platform, please notify our support team immediately.

9 International Data Transfers

In some cases your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Appropriate security measures are followed when transferring data.
• The receiving party is required to maintain at least the same level of data protection.
• Transferred data remains subject to all terms of this privacy policy.
• Contractual safeguards are put in place where necessary.

10 Changes to the Privacy Policy

bdbk reserves the right to update this privacy policy when needed. If changes are made:

• The date of the updated policy will be published at the top of the page.
• For significant changes, a notification will be sent to the registered email address.
• Continuing to use the platform after changes have been made will be considered as consent to the new policy.
• If you do not agree with the new policy, you may request that your account be closed.

Previous versions of the policy are available through the support team upon request.

11 Responsible Gaming and Data Privacy

To ensure responsible gaming, bdbk may monitor your gaming activity. The purpose of this monitoring is solely to protect your wellbeing.

• If problematic gaming behavior is identified, support will be offered.
• Requests for self-exclusion or deposit limits are recorded and kept in effect.
• Information related to responsible gaming is not used for any marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Third-Party Services and Liability

bdbk works with various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to operate games on the platform. These providers may have their own privacy policies.

• Game session data may be shared with game providers for technical purposes.
• Payment gateway services have their own policies that are separate from ours.
• Use of third-party services is also governed by the policies of those parties.

We are not responsible for third-party privacy practices, but we only work with trusted partners.